Frequently Asked Questions

How long does shipping take?

Please allow 3-5 days for order processing and additional 5-8 business days for your order to be delivered.

How can I track my order?

Please have your order number and e-mail ready and  click here to track your order in real time.

How can I reach customer support?

We are available Monday to Thursday 11am to 5pm, Friday 10am-5pm. Please feel free to call us at 215-309-4705 (leave a voicemail if no one answers)
or e-mail us directly: customersupport@gotthelook.com.com. You can also use a form to contact us located here.

What is your return policy?

We will take unworn (with tags) merchandise back for an exchange or store credit within 30 days from the original purchase.

Where do I send my merchandise to be exchanged?

Please ship an item with the original tags and invoice to Got The Look, 1000 S Easton Rd, STE 108, Wyncote, PA 19095.

Can discount codes be used more than once? 

All discount codes can only be used once per customer, unless otherwise stated. If you are receiving a message that says the code has already been used, you may not apply that discount to your order.